BSPL Services will be provided on the Belong Platform. BSPL Services are limited to the distribution and broking of Capital Market Products to eligible investors, as per the applicable laws and regulatory guidelines of the Authority. We do not offer investment advice or portfolio management services. Any information shared is for informational purposes only and does not constitute an offer, solicitation, or recommendation to invest. All investment decisions are to be made by the User independently and at their own discretion.

BSPL shall conduct its own Know Your Customer (KYC) process similar to the procedures followed by other Betafront Group Entities. The KYC process, once completed, shall be forwarded by BSPL to relevant partner stakeholders including, without limitation, stock exchanges, depositories, asset management companies, fund houses, custodians and such other regulated entities as may be applicable. Such partner stakeholders shall be entitled to rely on the In-Person Verification (IPV) and Original Seen & Verified (OSV) documents collected and verified by BSPL for the purpose of account opening, processing investments and related compliance requirements.

The User acknowledges and agrees that We may rely on the KYC and due diligence processes already completed through the Belong Platform. However, We reserve the right to request additional information, documents, or verifications at any time, as We may deem necessary to comply with applicable laws, regulatory requirements, or Our internal policies. The User’s continued access to or use of Our services may be subject to completion of such additional steps.

Nature of BSPL Services: BSPL acts solely as a broker-dealer and/or distributor and provides execution-only services unless expressly agreed otherwise. BSPL does not represent, warrant or guarantee the performance, safety, returns, price, liquidity or suitability of any Capital Market Product, or the accuracy, timeliness, sequence, completeness or reliability of any market data, information or communication made available through the Belong Platform.

Exclusion of Liability: To the fullest extent permitted by Applicable Laws, BSPL, the other Betafront Group Entities and their respective directors, officers, employees and agents (collectively, the “Protected Persons”) shall have no liability whatsoever to the User for any loss, damage, cost, charge, claim, liability or consequence arising directly or indirectly from:

(a) the User’s use of or inability to use the BSPL Services; or

(b) any outage, interruption, delay, latency, degradation, overload, capacity constraint, malfunction, defect, error, omission, cyber incident, connectivity failure, telecommunications failure, power failure, data failure or other failure affecting the Belong Platform or any system, network, hardware, software or service operated, provided or made available by or through BSPL, any Betafront Group Entity, ASP, OMS/RMS provider, technology partner, third-party vendor, Exchange, Clearing Member, Clearing Corporation, clearing house, depository, custodian, bank, payment service provider, telecom provider, internet service provider or market-data provider, whether within or beyond BSPL’s control.

This exclusion shall apply to all direct, indirect, incidental, special, consequential, exemplary, punitive and notional losses, regardless of whether the claim arises under contract, tort, negligence, strict liability, statute or otherwise, whether or not the loss was foreseeable and whether or not any Protected Person was informed of its possibility.

The User shall remain solely responsible for monitoring all orders and positions, verifying their status and meeting all applicable margin, settlement and payment obligations.

Maximum Liability: If, notwithstanding Section 4.2, any Protected Person is found liable for any loss or damage arising from or relating to the BSPL Services, the combined aggregate liability of all Protected Persons shall not exceed the total brokerage actually paid by the User to and retained by BSPL during the one-month period immediately preceding the date on which the event giving rise to the claim first occurred.

Application and Survival: The exclusions and limitations under this Section reflect the agreed allocation of risk between the parties, shall benefit each Protected Person and shall survive the suspension or termination of the BSPL Services or these Additional Terms.

Third-Party Rights Preserved: Nothing in these Additional Terms shall release or limit any obligation or liability owed to BSPL or any Betafront Group Entity by any ASP, OMS/RMS provider, technology partner, Exchange, Clearing Member, Clearing Corporation, vendor or other service provider under any agreement, Applicable Laws or otherwise. BSPL and the Betafront Group Entities retain all rights and remedies against such entities.

Non-Excludable Liability: Nothing in this Section shall exclude or limit any duty or liability to the extent that it cannot lawfully be excluded or limited under Applicable Laws. Section 8.10 supplements this Section and shall not be interpreted as restricting or limiting its scope.

In connection with the provision of BSPL Services, BSPL may periodically access data and information provided by the User to the Belong Platform including during onboarding and while availing services. This data may be accessed, processed, and utilized by Us in connection with the services provided through BSPL.

We may share such data with regulated Capital Market Product providers, such as asset management companies, mutual fund houses, alternative investment fund managers, custodians, and other relevant intermediaries, to enable execution, settlement, compliance, reporting, or risk assessments related to transactions and investments undertaken by the User. Such sharing will be done strictly on a need-to-know basis and in accordance with applicable legal and regulatory frameworks.

All personal and transactional data shall be stored in a secure manner, using appropriate technical and organizational safeguards, including encryption protocols, access controls, and secure servers, to prevent unauthorized access, loss, misuse, or alteration. Data may be stored in India or other jurisdictions as permitted by Applicable Laws and will be retained only for as long as required to meet regulatory, contractual, or operational requirements.

The terms of collection, storage and use of your data shall be governed by the privacy policy (accessible at https://getbelong.com/privacy-policy/), which shall be deemed incorporated to these Terms by reference.

Users may reach out to BSPL with respect to any queries, complaints, or grievances through the support tab on the Belong Platform or via email at support@getbelong.com

(a) Level 1 – Customer Support

All complaints will first be addressed by the Customer Service team. An acknowledgment will be provided within 3 (three) working days of receipt, and the Company shall endeavor to resolve such complaints within 15 (fifteen) days.

(b) Level 2 – Complaint Redressal Officer (CRO)

If the User is not satisfied with the response, or if the complaint is not resolved within the defined timeline, it may be escalated to the Complaint Redressal Officer (CRO) at:

Name: Prakash Chudasama

Email: grievance@getbelong.com

The CRO shall resolve or provide a written response within 15 (fifteen) days, and in exceptional cases, within 30 (thirty) days.

(c) Level 3 – Complaint Redressal Appellate Officer (CRAO)

If the User is still not satisfied with the resolution provided by the CRO, the matter may be further escalated to the Complaint Redressal Appellate Officer (CRAO) within 21 (twenty-one) days of the CRO’s response:

Name: Mr. Ankur Choudhary

Email: grievance-crao@getbelong.com

The CRAO shall provide a written resolution or closure response, including rationale for acceptance or rejection, within the prescribed timeframe of 30 days.

(d) Level 4 – Regulatory Escalation (Authority)

If the grievance remains unresolved after exhausting all internal levels of escalation, the User may approach the Authority at:

Email: grievance-redressal@ifsca.gov.in

All the emails received are duly monitored and redressed by the compliance officer. The register of grievances is centrally maintained for better control and monitoring. Thus, the grievances received in writing, mail, verbally, etc. are centrally monitored and redressed and recorded with all the necessary steps taken for redressal of the same. Proper analysis is undertaken to analyse the nature of complaints received, pattern of complaints and concentration if any at a particular location so that every effort is taken to remove the root cause of the grievance by the User. BSPL shall maintain records of complaints for a minimum of 8 (eight) years or longer if required under Applicable Law. BSPL shall conduct periodic reviews of all emails and other communications received from Users to evaluate feedback and address any concerns or issues raised.

The following provisions from the Terms are hereby incorporated by reference and shall apply mutatis mutandis to your use of BSPL Services: (i) User Registration, User Verification and Terms of User Onboarding, including the authorizations granted by the User to BSPL under Clause 2.7; (ii) Indemnification; (iii) Data Protection and Privacy; (iv) Suspension and Termination; (v) Disclaimer; (vi) IP Protection; (vii) General Clauses; and (viii) Acceptance of Terms.

In the event of any conflict or inconsistency between these Additional Terms and the Terms, these Additional Terms shall prevail in relation to BSPL Services, but only to the extent of such conflict or inconsistency.

(a) Customers must maintain the applicable margin at all times to retain open positions in the derivatives segment (F&O). BSPL’s RMS team is entitled, at its sole discretion and at any point in time, to liquidate positions to the extent necessary to meet the required margin. Any shortfall in the prescribed margin or exchange-stipulated margin may result in the square-off of open position(s), as determined by Belong, without prior notice. Belong shall not be liable for any loss, cost, or claim arising from such square-off, including any loss arising from the price at which the position is closed out, or from any delay in, or inability to, execute the square-off, whether due to market conditions, system failure, exchange restrictions, or any other cause.

(a) If your mark-to-market (MTM) losses on derivatives positions reach or exceed 50% of the funds in your Belong trading account, Belong may, at its sole discretion and without prior notice, square off your open position(s) to recover the balance and prevent further defaults. Belong shall not be liable for any loss, cost, or claim arising from such square-off, including any loss arising from the price at which the position is closed out, or from any delay in, or inability to, execute the square-off.

(a) Clients are responsible for closing or rolling over positions in an expiring derivatives contract before the expiry-day cut-off time of 3:15 PM IST, or such other cut-off time as may be specified by BSPL and/or the Exchange from time to time. BSPL’s RMS team may, at its sole discretion, square off all or any part of an open position in an expiring contract at or after such cut-off time, without separate or further notice, irrespective of the margin available in the client’s account. Such square-off shall be attempted at the prevailing market price, and Belong does not guarantee execution or any particular execution price. Belong shall not be liable for any loss, cost, charge, or claim arising from such square-off, or from any delay in or inability to execute it due to liquidity, volatility, market conditions, exchange restrictions, system failures, or any other cause. Any position that cannot be squared off shall be settled by the Exchange in accordance with applicable rules, and the client shall remain liable for all resulting losses, debits, charges, and settlement obligations. Belong does not undertake to automatically roll over any position on the client’s behalf.

(a) If, for any reason including but not limited to order execution at a price materially different from the price at which margin was validated, market gaps, volatility, or system errors, the client's account reflects a negative or debit balance, Belong may square off the client's open position(s) at its sole discretion and without prior notice. The client shall remain liable for the full debit balance, including any amount in excess of funds or margin previously deposited with Belong, and Belong does not offer negative balance protection. Such debit balance shall accrue interest at the rate specified in Belong's Schedule of Fees, as updated from time to time, until cleared in full, in addition to any applicable penalty under Section 8.5.

(a) Any square-off undertaken by BSPL under Sections 8.1 to 8.4, or otherwise pursuant to these Additional Terms, shall be treated as a transaction executed on behalf of the client and shall attract applicable brokerage and any Exchange, Clearing Corporation, regulatory, statutory or other transaction charges. Such square-off may also attract an RMS, liquidation, administrative, penalty or other additional fee specified in BSPL’s latest Schedule of Fees published on the Belong Platform. Any penalty or charge imposed by an Exchange, Clearing Corporation or regulatory authority and attributable to the client’s account may also be passed on to the client. BSPL may debit such amounts directly from the client’s Trading Account. Any resulting unpaid debit balance shall accrue interest at the rate specified in the Schedule of Fees until cleared in full. BSPL may revise such fees, charges, penalties and interest rates from time to time, subject to Applicable Law, with the revised Schedule of Fees taking effect upon publication or such later date as may be specified.

(a) Any dispute or disagreement raised by the client regarding a transaction, square-off, debit, or penalty charged to their account must be raised in writing within 30 days of the transaction or event. Failure to raise a dispute within this period shall constitute deemed acceptance of the transaction, square-off, or charge by the client.

(b) Nothing in this Section shall restrict any grievance, complaint, appeal or dispute-resolution right available to the Client under Applicable Laws.

(a) Access to GIFT Nifty Futures and other derivatives products on the Belong Platform is subject to Belong's assessment of the client's suitability, which may include review of income documentation, bank statements, trading experience, and/or net worth declarations as specified in the Account Opening Form. Belong reserves the right to restrict, limit, suspend, or decline derivatives trading access to any client at its sole discretion and without assigning any reason, including on the basis of insufficient documentation, risk profile, or regulatory considerations. Clients are required to have read and acknowledged the Risk Disclosure Document prior to activation of derivatives trading access, and such acknowledgement shall be conclusive evidence that the client has understood the risks involved.

(a) GIFT Nifty Futures contracts are cash-settled on expiry based on the final settlement price determined by the Exchange. No fresh positions may be opened in an expiring contract on or after the cut-off time of 3:15 PM IST, or such other cut-off time as may be specified by BSPL and/or the Exchange from time to time on the expiry day of that contract. Clients are responsible for independently closing or rolling over their positions before the applicable cut-off. BSPL may square off open positions in accordance with Section 8.3. Any position remaining open at expiry after any square-off attempted by the client or BSPL shall be settled in cash by the Exchange in accordance with its rules, and no physical delivery obligation shall arise. Clients wishing to maintain exposure beyond expiry must independently initiate a position in the next available contract month. BSPL does not automatically roll over positions and shall not be liable for any loss arising from a client’s failure to close, roll over or otherwise manage a position before expiry.

(a) Trading in GIFT Nifty Futures is subject to market-wide and/or client-level position limits, and to any bans, restrictions, or special margin measures, as may be prescribed or imposed by NSEIX/INDIAINX, NSEICC, IFSCA, or Belong's internal risk management policy from time to time. Where a contract reaches a prescribed position limit or is placed under a ban or restriction, clients will not be permitted to take new or additional positions in that contract during such period, and may only reduce existing positions through offsetting trades until the restriction is lifted. Belong shall not be liable for any loss arising from the imposition of such limits or restrictions.

(a) The client acknowledges that the Belong Platform is an electronic order-routing facility. Submission, receipt or acknowledgement of an order on the Platform does not constitute acceptance or execution. An order shall be considered executed only to the extent it is accepted and matched by the Exchange and reflected as executed in the trade records made available by BSPL and/or the Exchange. Execution remains subject to market liquidity, availability of counterparties, price-time priority, applicable margins, risk and position limits, trading hours, price bands and Exchange, Clearing Corporation or regulatory restrictions.

(b) BSPL does not guarantee that an order, or a request to cancel or modify an order, will be transmitted, accepted or executed at the requested time, quantity or price. An order may be delayed, rejected, lapse, remain pending, be partially executed, not be executed or be executed at a price different from the displayed or expected price due to market movement, liquidity, volatility, latency or other factors. A cancellation or modification request shall be effective only if accepted before the original order is executed. The client shall not presume that an order has been executed, rejected, cancelled or modified until its status has been confirmed through the Platform or otherwise by BSPL. The client must verify the status of an existing order before placing a replacement order.

(c) Electronic trading systems are susceptible to interruptions, latency, breakdowns and failures involving the client’s device or internet connection, the Belong Platform, order management or risk management systems, market-data providers, telecommunications networks, third-party service providers, the Exchange or the Clearing Corporation. Such failures may prevent or delay the placement, transmission, modification, cancellation or execution of an order. Non-execution or delayed execution of an order intended to close or square off a position shall not itself close that position or limit further losses. The client shall remain responsible for monitoring and managing all open positions and associated margin and settlement obligations.

(d) To the fullest extent permitted by Applicable Law, BSPL, Betafront Group Entities and their respective directors, employees, agents and service providers shall not be liable for any loss, damage, cost or claim, including market loss, loss of profit or opportunity, or any indirect or consequential loss, arising from the delay, rejection, non-execution, partial execution or inability to cancel or modify an order due to market conditions, lack of counterparties, system or connectivity failures, or any other cause.

Without prejudice to Section 4, the exclusions and limitations of liability contained in Section 4 shall apply fully to every delay, rejection, cancellation, lapse, non-transmission, non-execution, partial execution, duplicate execution, erroneous execution or inability to place, modify, cancel or execute an order arising under this Section 8.10.

(a) Belong shall not be liable for any failure, delay, or inability to perform its obligations under these Terms, including order execution, margin collection, communication of alerts, or square-off, arising from causes beyond its reasonable control, including but not limited to Exchange or Clearing Corporation system outages, network, telecommunication, or internet failures, power failures, acts of government or regulatory authorities, strikes, natural disasters, epidemics, or other events of force majeure. Clients shall have no claim against Belong on account of any suspension, interruption, non-availability, delay, or malfunction of the Exchange's systems, Belong's trading platform, or any third-party system or service, arising from any cause beyond Belong's reasonable control.

(a) Belong shall maintain records of client complaints, contract notes, statements of account, and margin statements for such minimum period as may be prescribed under Applicable Law, or such longer period as Belong may determine appropriate for regulatory, contractual, or operational purposes.

(a) Belong acts solely as a broker-dealer and/or distributor in relation to derivatives products. Nothing on the Belong Platform, including any market data, analytics, alerts, or educational content, constitutes investment advice, a recommendation, or a solicitation to trade. All trading decisions are made independently by the client, at the client's sole risk.

(a) The client acknowledges having read and understood the Risk Disclosure Document and confirms that derivatives trading involves a high degree of risk, including the risk of loss exceeding the amount invested or deposited. The client trades in derivatives at their own volition and sole risk, and Belong makes no representation or warranty regarding potential profit or loss.

(a) The client agrees to indemnify and hold harmless BSPL, Betafront Group Entities and their respective directors, employees, agents and service providers against any loss, cost, claim or liability arising from BSPL’s good-faith exercise of its rights under Sections 8.1 to 8.4, including any action based on incomplete, delayed or erroneous data received from the Exchange, Clearing Corporation or any third-party system. This indemnity shall not apply to the extent that such loss is finally determined by a competent authority to have resulted from BSPL’s fraud, wilful misconduct, gross negligence or breach of a statutory or regulatory obligation that cannot lawfully be excluded.